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FEATURED LAW ENFORCEMENT TRAINING
Training is a significant investment of your agency's resources.
Training should pay for itself: the effect on your bottom line in improved policing and risk management should exceed the cost of the training.
A tedious and impractical training is worse than no training at all. Officers
should not leave bored and drowsy because the presenter read them handout bullet
points word for word. Officers should leave with new information, practical
tools for using that information, and motivation to implement those changes.
Outlines
Managing Intoxicated & Mentally Ill People
Customer Service Survival Skills for Law Enforcement
Identifying & Intervening With Police Officers At Risk
Dovetail takes pride in our experience and expertise providing services to law enforcement personnel and first responders. We customize each presentation to address issues specific to your jurisdiction. Training content is interesting, useful, and presented by skilled professionals. Below you will find more detailed information on three of our training programs. If you're interested in finding out more, please call 888-275-3683 (888-ASK-DOVE) or click here to send email to inquiries@askdove.com.
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Managing Intoxicated & Mentally Ill People Law Enforcement Workshop
Workshop Objectives - participants will
be familiar with the behavioral effects and symptoms of a wide range of intoxicants
learn specific responses to dangerous symptoms of intoxication
be familiar with the concept of a mental disorder and the general categories of diagnosis
learn specific responses to managing the symptoms of mentally ill people
consider management of intoxicated and mentally ill people under the law
be familiar with mental health and developmental disability rights and confidentiality in their jurisdiction
Reason For This Training: Schorr v. Borough of Lemoyne, US District Court
A US District Judge applied the Americans with Disabilities Act (ADA) to an arrest by police, ruling that the ADA requires employers, including the police, to institute policies and train employees to reasonably accommodate disabled individuals. The judge ruled the police in this case failed to provide officers who shot and killed a mentally ill man, "the tools and resources to handle the situation peacefully." The judge's ruling allows the family of the man to seek civil damages from police.
Outline
The Fine Print: Review of Local Ordinances
Review of Intoxicating Substances
Symptoms of intoxication
What officers should look for
Dangers related to each substance
Law Enforcement Response to Intoxication
First Aid
Safety Steps
Seeking Expertise
Be Mindful of Lethality
Specific Medical Conditions to consider
Specific behavioral steps with agitated and fearful people
Use of restraints
Universal Precautions
Effect of Officer's Stress Response on Intoxicated People
Primary Risk Factors of Intoxicated People
Important Medical Diagnoses and How to Respond
Exhaustion
Delirium
The Mind/Body Thing
Mental Disorders as a Convenience, Not a List of Real Things
How Mental Disorders Can Mimic Intoxication
Mental Disorders - an incomplete list
Advice on how to respond to specific symptoms
Behavioral responses most likely to succeed
Effect of Officer's Stress Response on Intoxicated People
Primary Risk Factors of Intoxicated People
State Law on Mental Illness
Rights of the Mentally Ill
Commitment and Refusing Treatment
Acting Weird and Being Annoying
State Law on Mental Health Confidentiality
Specific Rights
Exceptions to Confidentiality under State and Federal Law
This training is 2 hours long and best for groups
of 20 or less to promote participation.
Results? This training was presented in Fall 2004 to a municipal law enforcement agency. Anonymous participant surveys of police officers revealed that 88% of participants responded with a rating of good or excellent when asked if the material was presented in in a clear and interesting way and 88% of participants responded with a rating of good or excellent when asked if the training content had job relevance.
Click here to download a copy of the above outline.
Click here to send an email requesting more information.
Click here to return to top of page.
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Customer Service Survival Skills for Law Enforcement
Workshop Objectives - participants will
learn ways to look at law enforcement customer service as making work more effective, efficient, safer, and more enjoyable. They will identify and discuss services, benefits, and customers unique to law enforcement and learn learn attitudes and language that improve customer satisfaction. Participants will learn skills for managing customers who are difficult to please and practice what they have learned.
Reason For This Training: Community Oriented Policing Services
Ever-increasing demands on law enforcement include cultivating and maintaining relationships with key individuals, organizations, and businesses within the community they serve. Patrol officers who are familiar with "verbal Judo," de-escalation techniques, and use of force protocols find themselves needing to refine skills that support the goals of community policing. Developing effective customer service skills also provides officers and the agency with an enhanced reputation of professionalism. The high regard of citizens contributes to officer safety, the cooperation of the public with the police, and increases the effectiveness of gathering information relevant to public safety.
Outline
Communications
How you say it means more than what you say
The Show: Cast & Crew
The person in front of you is your customer
Unique Law Enforcement Services, their Benefits, and Customers
Key Concept: You serve people
Collective Goods
The Customer Is Always Right: What Does That Mean?
The Customer is Your Guest: What Does That Mean?
Cast & Crew
Graciousness
Active Listening
Personal touch
Electronic Communication & Phone Skills
Guests
Everyone is a Very Important Person
Happy guests:
Language to keep Customers Happy
Angry guests
Confused guests
Demanding guests
If the Customer is...Then You Respond With...
Intoxicated Guests
Elderly Guests
Conflict Skills
Practice: Consider these law enforcement customer service challenges
Email Skills
Groups of customers
Unpredictable guest behavior
Violence prevention
Complaints
Chain of Command: Your Boss as a Customer
Training is 3 hours long and best for groups of 20 or less to promote participation.
Results? This training was presented in February 2005 to a municipal law enforcement agency. Police officers completing anonymous participant surveys revealed that that 100% of participants responded with a rating of good or excellent when asked if the material was presented in in a clear and interesting way and 88% of participants responded with a rating of good or excellent when asked if the training content had job relevance.
Click here to download a copy of this outline.
Click here to send an email requesting more information.
Click here to return to top of page.
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Identifying & Intervening With Police Officers At Risk
Workshop Objectives - participants will
learn to identify and differentiate between everyday stress, traumatic stress, burnout, and compassion fatigue in law enforcement personnel. Participants will be given tools for initiating positive interventions, cures (when available), and prevention strategies on an individual and agency level. They will identify and discuss how their personal risk management affects the agency, encouraged to model and maintain healthy professional boundaries between work and personal matters, and be able to identify resources for officers at risk.
Reason For This Training: Retaining Good Officers and Risk Management
The nature of police work exposes personnel to unique challenges and unusual circumstances that may lead to good officers leaving the profession and both on and off duty conduct of officers that may damage the reputation of the agency and create liability. Because police are at a heightened risk of divorce, substance abuse, suicide, and other, often preventable, personal problems that affect their work performance, supervisors need information and skills to identify and intervene successfully to assist officers at risk.
Outline
Law Enforcement Values
Stress
Positive v. Negative
Sacrificing Personal Needs
Police Officer Stereotypes
Identifying Everyday Stress
Coping With Stress: Individual & Agency Strategies
Challenging & Reinterpreting of "That's Stupid"
Boundaries Between Personal & Professional
Identifying Traumatic Stress
Traumatic Stress Interventions - Reducing The Effects
Traumatic Stress Prevention: No Such Thing...Yet
Identifying Burnout
Burnout Cure
Burnout Prevention
Individual Strategies
Agency Strategies
Identifying Compassion Fatigue
Compassion Fatigue Cure
Compassion Fatigue Prevention
Individual Strategies
Agency Strategies
Strategic Planning For a Healthier Agency
Responding to What You Realistically Control
Responding to What You Don't Control
Supervisor Responsibility
Modeling
Mentoring
This workshop is designed for supervisors of law enforcement personnel. The workshop is two hours long and appropriate for groups of any size.
Click here to download a copy of this outline.
Click here to send an email requesting more information.
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