Dovetail, Inc.
Employee Assistance Programs,
Training,
and
Management Consulting
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Access. Please call 888-275-3683. Dovetail makes every effort to protect the privacy of our clients and our communication. The internet is not a reliably secure or confidential environment, so we do not use instant messaging or email with clients who call for counseling. State and Federal law protect the privacy of people who access counseling services. Please help us do so by not using email to request services.
Dovetail's Employee Assistance Program (EAP) helps employees and family members living in their homes. These services are available to you if your employer offers Dovetail EAP as a benefit. The assistance you receive may include help identifying and understanding the problems you are experiencing, an honest discussion of our recommendations and your options, short term counseling when indicated by the EAP, and case management. If the EAP is not the best way to meet your needs, your counselor will help you identify other available resources following your first or second counseling session. Dovetail EAP does not provide services reimbursed by insurance, evaluations or reports for insurance companies, legally mandated services, or reports and evaluations used in court.
Cost. Services provided by the EAP are free to you: they have been paid for by your employer. If you accept a referral for other services, you will be required to pay for them either through your insurance or out of pocket. If you receive a referral, your counselor will work with you to find available services covered by insurance and that best meet your ability to pay. Dovetail EAP is not an insurance company and does not reimburse clients for any services.
Appointments. Counseling is by appointment only. The EAP counselor will hold your appointment for 15 minutes: your appointment may be rescheduled if you are more than 15 minutes late. Please call 888-275-3683 as soon as possible if you are unable to make your appointment, if you are running late, or have questions about times or office locations. If you arrive early, please do not disturb the counselor: wait for them to meet you at the time of your appointment. We must close your case if you fail to show up for two consecutive appointments.
