Dovetail, Inc.
Employee Assistance Programs,
Training,
and
Management Consulting
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Confidentiality. The EAP keeps all identifying information about your participation confidential in accordance with the law as indicated in our Notice of Privacy Practices. You will find a copy by selecting the privacy practices link on the left. Information will be shared if you provide written permission on a form called Consent For Release of Information. There are exceptions: your parents/guardians may be provided information if you are under age 18; and your employer may receive information if you are a CDL driver being evaluated because of the US Department Of Transportation regulations. If you have been referred for work performance problems or fitness for duty, you will be asked to provide Consent For Release of Information for the EAP to report to your employer your attendance and cooperation. EAP attendance during work hours may be reported.
Regular Office Hours.
6:30 AM - 3:30 PM Pacific Time
7:30 AM - 4:30 PM Mountain Time
8:30 AM - 5:30 PM Central Time
9:30 AM - 6:30 PM Eastern Time
Our toll free number is staffed 24 hours a day and our on-call counselor will return your call after office hours at your request. To protect confidentiality, we do not leave messages on voicemail that reveal EAP participation without your permission.
If you have a privacy manager service, this may prevent our counselors from returning you call, so please make sure you provide a number where we can reach you that is not blocked by this service. If you use Caller ID, please be aware that Dovetail has counselors in over 30 states and many counselors provide services in and make calls from more than one office. Using a telephone number saved in Caller ID may result in delays in service and prevent us from returning your call. We want your access to services to be simple and immediate, so please call 888-275-3683 unless specifically instructed by your counselor.
Dovetail provides face-to-face assessments and counseling. Management consulting and referrals to Work/Life Resources are provided either in person or by telephone. More about Work/Life Resources here.
We firmly believe in the value and effectiveness of human contact in providing our services. Some things people need to do in person. More about that here.
EAP Tips are a monthly wellness email sent to your organization's Human Resources department. An EAP Tip is available to you on our Big Browser Website.
Dovetail, Inc.
888-275-3683
888-ASK-DOVE